Security guards are often pre-trained based on your building’s security needs. However, it is your responsibility as a business owner to ensure their effectiveness and efficiency. The common performance metrics businesses use to evaluate these contractors aren’t accurate enough in assessing your security guards’ performance. Therefore, you need to play a huge part in making sure that these guards actually do the job.
Here are some things that you can do:
Your security guards can seem to work really great when you’re around, but it’s easy to slack off when you get out of the door. Employees are usually more efficient with an observing eye around.
Figure out if your security guards are always on task by surprising them from time to time. Arrive at the office earlier than usual to catch them off guard. Soon, it will be clear enough if they’ve been shirking their duties.
Aside from your early office arrivals, your guards will not expect some night-time appearances as well. It’s easy for a problematic guard to display unacceptable behavior when no one is around. Show up at night between 12 am to 4 am to establish a sense of unpredictability.
By doing so, your guards will be more active and will no longer think that they can goof off when you’re not around. They will never know when you are going to show up.
It’s not really practical to check on your security guards all the time. And though unexpected visits can get them back to work, it’s easy for them to return to their undesirable behavior when you’re gone.
Installing a video surveillance system will allow you to observe your guards’ performance even when you’re not around. It also improves your overall security and reduces your visits to check on your security guard.